BMC Smart Reporting Content cannot be imported

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting 9.1.00


    APPLIES TO:

    Smart Reporting



    PROBLEM:

    Either via the onboarding or the import option via the smartreporting.xml it´s not possible to import the content of smart Reporting 
     


    SOLUTION:


    1. Delete all the records from the form “SmartReporting_ClientOrg_Content_Info” 
    A) Open this form from application console. URL: http://HostName:Port/arsys/forms/HostName/SmartReporting_ClientOrg_Content_Info 
    B) Type ‘%’ in Request ID field and click on search 
    C) Select All and click on Delete. 

    2. Delete the existing org. 

    3. Run MSP Onboarding again. 

    4. Run the Content Import process. 


    Article Number:

    000115585


    Article Type:

    Solutions to a Product Problem



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