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Remedy AR System Server
ITSM In-App Reporting
Only 4 formulas under Calculated Fields in Formula Templates- both at View end and the Report end although the logged user is a admin.
Take the custom function.xml file from location
<C:\Program Files\BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF>
in the working environment and replace the custom function.xml of Smart Reporting server at the same location.
Restart the Smart Reporting server tomcat after this.