Smart Reporting - Missing Formulas

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting



    PROBLEM:

    Only 4 formulas under Calculated Fields in Formula Templates- both at View end and the Report end although the logged  user is a admin.


    SOLUTION:

    Take the custom function.xml file from location
    <C:\Program Files\BMC Software\ARSystem\SmartReporting\appserver\webapps\ROOT\WEB-INF>
    in the working environment and replace the custom function.xml of Smart Reporting server at the same location.

    Restart the Smart Reporting server tomcat after this.


    Article Number:

    000101090


    Article Type:

    Solutions to a Product Problem



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