CLM: Account validation errors for AWS (Amazon Web Services) when modifying/updating the user account credentials or after submitting the SOI request

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.6 Release or higher



    PROBLEM:

     

    Scenario#1: User clicks on "Manage EC2 credentials" in the "Providers" workspace and updates the account credentials. Updating credential throws the following exception:

      

    ERROR (219009): (BMC-CLMT-40000010) Could not validate account in AWS. Cannot obtain valid AWS Client for account:<account name>. Please verify account info. (ARERR 219009)

      

    Scenario#2: Receive the following error when submitting a new service instance request:

    Failed to provision ec2 instances. Error: AWS was not able to validate the provided access credentials (Service: AmazonEC2; Status Code: 401; Error Code: AuthFailure; Request ID: 1afb608f-98d7-4659-8bcf-bc3285107070) 
    Action: Please make sure that AMI Resource Id is correct. 

     


    CAUSE:

    OS Clock is not in-sync between Platform Manager and AWS server


    SOLUTION:

     

    Check the OS clock on Platform Manager; machine and set to the correct time and timezone

      

    Download command line interface utility from aws.amazon.com/cli/ and use your access and shared key to validate your credentials.

    Here is the screenshot which describes how to sync the clock of the Platform Manager server:

    User-added image

    Contact BMC Customer Support (customer_support@bmc.com) for further assistance.
    Additional information: Refer to How to Videos - Cloud Lifecycle Management playlist created by BMC Customer Support

     


    Article Number:

    000072459


    Article Type:

    Solutions to a Product Problem



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