Smart Reporting upgrade issue "Not able to connect to Provided Smart Reporting Url"

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    ITSM In-App Reporting


    APPLIES TO:

    Smart Reporting all versions



    PROBLEM:

    During the upgrade of Smart Reporting from any lower version to a higher version, installer does not detect the existing smart reporting installation. 

    Below error is thrown in the installer:

    Not able to connect to Provided Smart Reporting url.
    SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemservers.reporting.task.ReportingAdminUserDeatilsValidationTask,
      THROWABLE EVENT {Description=[Can not connect to Reporting server],Detail=[Redirection to SSL failed for provided Smart Reporting URL]},
      Throwable=[com.bmc.inapp.reporting.tools.srwsclient.SmartReportingWSClientException: Redirection to SSL failed for provided Smart Reporting URL



     


    CAUSE:

    SSL connector been enabled


    SOLUTION:

    This has been raised as a Defect#  SW00522008

    Workaround: Disable SSL in the Smart Reporting tomcat by commenting out the SSL connector section.

    Restart the Smart Reporting and after that the installer will be able to connect.

    Note: If Auto Forwarding of SSL is enabled in the web.xml file, disable it.

     


    Article Number:

    000132837


    Article Type:

    Solutions to a Product Problem



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