Remedy Smart Reporting - Upgrade Issue "Not able to connect to Provided Smart Reporting Url"

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedy AR System Server


    Smart Reporting Remedy


    Smart Reporting all versions


    During the upgrade of Smart Reporting from any lower version to a higher version, installer does not detect the existing smart reporting installation. 

    Below error is thrown in the installer:

    Not able to connect to Provided Smart Reporting url.
      THROWABLE EVENT {Description=[Can not connect to Reporting server],Detail=[Redirection to SSL failed for provided Smart Reporting URL]},
      Throwable=[ Redirection to SSL failed for provided Smart Reporting URL



    SSL connector been enabled


    This has been raised as a Defect#  SW00522008

    Workaround: Disable SSL in the Smart Reporting tomcat by commenting out the SSL connector section.

    Restart the Smart Reporting and after that the installer will be able to connect.

    Note: If Auto Forwarding of SSL is enabled in the web.xml file, disable it.


    Article Number:


    Article Type:

    Solutions to a Product Problem

      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles