Remedy - Email Engine - How to enable Email Engine Logs in 9.x (also DEBUG)

Version 1
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Email Engine v9.x



    PROBLEM:

    I'm trying to troubleshoot a problem with Email Engine and not sure how to enable logging.
    I used to see errors in the AR System Email Error Logs form and now it is empty.
    Also, I tried editing the logging.properties file and that does not help


    CAUSE:

    With 9.x comes Centralized Configuration. You must use the new Centralized Configuration UI to enable eMail Engine logging


    SOLUTION:

    Note: The below steps are for AR System v9.x - To gather the Email Engine logs (and DEBUG options) for v8.x please check this article here below:
    Remedy - Email Engine - How to enable DEBUG Email Engine Logs in v8.x

    In AR System v9.x check the following:

    1- Open the the Centralized Configuration tool from the AR System Administration Console.

    2- Select the appropriate Email Engine Component.

    3- By default, com.bmc.arsys.emaildaemon.ARSystemHandler.level  is set to OFF.
    This setting controls the information that goes into the AR System Email Error Logs form.
    You can set it to any of the following values:

       
    • OFF (Default)
    •  
    • SEVERE
    •  
    • WARNING
    •  
    • INFO
    •  
    • CONFIG
    •  
    • FINE
    •  
    • FINER
    •  
    • FINEST
       Note:  Since this information is stored as records in a form, and thus as rows in a table in the database, it is recommended that you not leave this setting on unless troubleshooting a problem.
    And it is recommended that you use the SEVERE setting unless a verbose setting is temporarily required.


    The com.bmc.arsys.emaildaemon.level  controls the level of logging that goes into the email.log file in the <emailEngineInstallDir>/AREmail/Logs directory.

    The stderr.log and stdout.log files are not longer used.

    The default setting is SEVERE but can be set to any of the following values:
      
       
    • OFF
    •  
    • SEVERE (Default)
    •  
    • WARNING
    •  
    • INFO
    •  
    • CONFIG
    •  
    • FINE
    •  
    • FINER
    •  
    • FINEST
       Additional information:
    Check:
    https://docs.bmc.com/docs/display/public/ars91/BMC+Remedy+Email+Engine+logs
    or
    https://docs.bmc.com/docs/display/public/ars91/Configuration+settings+C-D




    4- Setting the Email Engine in Debug mode:
    > Debugging the BMC Remedy Email Engine on Windows - https://docs.bmc.com/docs/display/public/ars91/Debugging+the+BMC+Remedy+Email+Engine+on+Windows
    > Debugging the BMC Remedy Email Engine on UNIX - https://docs.bmc.com/docs/display/public/ars91/Debugging+the+BMC+Remedy+Email+Engine+on+UNIX


      

     


    Article Number:

    000101104


    Article Type:

    Solutions to a Product Problem



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles