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Remedy AR System Server
BMC Remedy AR System Email Engine v9.x
How to troubleshoot a problem with the Email Engine via debug logs?
With 9.x comes Centralized Configuration. You must use the new Centralized Configuration UI to enable eMail Engine logging
To gather the Email Engine logs for AR 8x, please refer to the link below:
Remedy - Email Engine - How to enable DEBUG Email Engine Logs in v8.x
Please perform the following steps for AR 9x:
1. Open the Centralized Configuration tool from the AR System Administration Console.
Once the console opens, choose General and then Centralized Configuration
2. Select the appropriate Email Engine Component from the Component Name menu.
You will see the configuration settings for the eMail Engine on that server
3. By default, com.bmc.arsys.emaildaemon.ARSystemHandler.level is set to OFF.
- OFF (Default)
It is recommended that you use the SEVERE setting unless a verbose setting is required.
The com.bmc.arsys.emaildaemon.level controls the level of logging that goes into the email.log file in the <emailEngineInstallDir>/AREmail/Logs directory.
The stderr.log and stdout.log files are not used.
The default setting is SEVERE but can be set to any of the following values:
- SEVERE (Default)
4. Setting the Email Engine in Debug mode: