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Remedy AR System Server
BMC Remedy AR System Email Engine v9.x
I'm trying to troubleshoot a problem with Email Engine and not sure how to enable logging.
I used to see errors in the AR System Email Error Logs form and now it is empty.
Also, I tried editing the logging.properties file and that does not help
With 9.x comes Centralized Configuration. You must use the new Centralized Configuration UI to enable eMail Engine logging
Note: The below steps are for AR System v9.x - To gather the Email Engine logs (and DEBUG options) for v8.x please check this article here below:
Remedy - Email Engine - How to enable DEBUG Email Engine Logs in v8.x
In AR System v9.x check the following:
1- Open the the Centralized Configuration tool from the AR System Administration Console.
2- Select the appropriate Email Engine Component.
3- By default, com.bmc.arsys.emaildaemon.ARSystemHandler.level is set to OFF.
This setting controls the information that goes into the AR System Email Error Logs form.
You can set it to any of the following values:
- OFF (Default)
And it is recommended that you use the SEVERE setting unless a verbose setting is temporarily required.
The com.bmc.arsys.emaildaemon.level controls the level of logging that goes into the email.log file in the <emailEngineInstallDir>/AREmail/Logs directory.
The stderr.log and stdout.log files are not longer used.
The default setting is SEVERE but can be set to any of the following values:
- SEVERE (Default)
4- Setting the Email Engine in Debug mode:
> Debugging the BMC Remedy Email Engine on Windows - https://docs.bmc.com/docs/display/public/ars91/Debugging+the+BMC+Remedy+Email+Engine+on+Windows
> Debugging the BMC Remedy Email Engine on UNIX - https://docs.bmc.com/docs/display/public/ars91/Debugging+the+BMC+Remedy+Email+Engine+on+UNIX