New users are not able to login to new My Cloud Services console. Error - "user name is not yet active"

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Cloud Lifecycle Management


    COMPONENT:

    Cloud Lifecycle Management


    APPLIES TO:

    BMC Cloud Lifecycle Management 4.6



    PROBLEM:

    Scenario-1
    New users created in CLM do not sync. 
    Users are able to login to legacy cloud service console, but not into CLM UI. 
    After clearing the cache, still getting error "User name is not yet active. Try again later or contact your administrator".

    Scenario-2
    New users created in CLM do not have option of Cloud Lifecycle Management on legacy cloud service console and on End User Portal (Cloud Portal) getting error "User name is not yet active. Try again later or contact your administrator".
     


    CAUSE:

    New users created in CLM do not sync


    SOLUTION:

    1. Check the Platform Manager URL in the config.properties of tomcat on CloudUI machine (\BMCSoftware\CloudPortalWebApplication\tomcat\webapps\clmui\WEB-INF\classes) server:
     
    com.bmc.cloud.ui.pmURL=http://<Platform Manager>:<port>/csm

    If this requires a change, please restart the tomcat service.

    2. Stop the PM services, delete the contents of folder data under Platform Manager directory. Start the services again and use REST Client to run the following API's:
     
    http://<PM machine>:<port>/csm/userview/syncAll
    http://<PM machine>:<port>/csm/index/syncAll

    Review the following video, which will walk you through the steps requires to run the above rest call:



    3) Check the People form for the Login ID to make sure that users are entering the login details correctly (case sensitive).

    Additional Information: 

    Refer How to Videos - Cloud Lifecycle Management playlist for more such how-to videos.
     


    Article Number:

    000114566


    Article Type:

    Solutions to a Product Problem



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