Newsletter:  BMC Service Support Insights (March 2009)

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    The topic for the March 2009 newsletter is:  Identity Management: An integral part of Service

    A successful Business Service Management (BSM) implementation includes process, technology, and people. An implementation that effectively addresses process and technology but neglects the people involved is missing a critical element.

     

    Customers adopting BSM are doing so to reach operational efficiency for IT and ensure IT objectives are aligned with business goals and compliance requirements and improve the end-user experience and satisfaction.

     

    With the publication of ITIL v3 last year, the processes of Identity Management were formally linked into the service lifecycle. It was acknowledged that Identity Management is an integral part of Service Operation along with Incident Management, Problem Management, Request Management and Event Management.

     

    The identity-aware BSM approach from BMC Software brings identity management into the Business Service Management equation, linking people with IT resources, processes, and corporate deliverables. Establishing this connection enables organizations to be more effective and proactive in risk management, security and compliance and impact analysis.

     

    Please download the attached newsletter to read the rest of this article.