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BMC Service Request Management
All versions of SRM
Wish to have dynamic approver(Individual or Group Ad Hoc) based on question selection from SRD
Solution:This can be done by mapping a value to the z1D_Approver field in the Service Request, and using an Ad Hoc approval.
For Dynamic Ad Hoc Individual Approval:
The post below has details on how that can be accomplished:
For Dynamic Ad Hoc Group Approval:
The format of value passed to z1D_Approver for Group Approval should be: SupportGroupID | Request Approver
IE. SGP000000000011 | Request Approver
Group approvals documented in post below under Appendix A: