Dynamic approval/approver based on Question response

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Service Request Management


    APPLIES TO:

    All versions of SRM



    PROBLEM:

     

    Wish to have dynamic approver(Individual or Group Ad Hoc) based on question selection from SRD
     

     


    SOLUTION:

     

    Solution:

    This can be done by mapping a value to the z1D_Approver field in the Service Request, and using an Ad Hoc approval. 

    For Dynamic Ad Hoc Individual Approval:
    The post below has details on how that can be accomplished: 
    https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/10/14/the-pulse-working-with-auto-approval-and-ad-hoc-approval-in-bmc-service-request-management#comment-68171 

    For Dynamic Ad Hoc Group Approval:
    The format of value passed to z1D_Approver for Group Approval should be: SupportGroupID | Request Approver 
    IE. SGP000000000011 | Request Approver 
    Group approvals documented in post below under Appendix A: 
    https://communities.bmc.com/docs/DOC-40993

     


    Article Number:

    000037274


    Article Type:

    Solutions to a Product Problem



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