Remote actions are not available in TrueSight Presentation Server(TSPS) Console to users who are members of a non out of box group.

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    PRODUCT:

    TrueSight Infrastructure Management


    COMPONENT:

    TSIM User Console


    APPLIES TO:

    BMC TrueSight Infrastructure Management 10.x, 11.x, 11.3.x



    PROBLEM:

    Remote actions not available in TSPS but available in TSIM.


    SOLUTION:

    Please follow below steps to fix this issue.

    1. On the TSIM server, add the user group in pw/server/etc/cellName/kb/bin/mc_actions.mrl file for the remote action needed.
    2. Add the same user group to pw/server/etc/cellName/kb/collectors/self_collector.mrl and pw/server/etc/cellName/kb/collectors/catchall_collector.mrl files.
    3. Recompile cell KB with command 'mccomp -n cellName' and restart TSIM.
    4. Restart TSPS.


    Article Number:

    000260935


    Article Type:

    Solutions to a Product Problem



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