Remote actions are not available in TrueSight Presentation Server(TSPS) Console to users who are members of a non out of box group.

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    TrueSight Infrastructure Management


    TSIM User Console


    BMC TrueSight Infrastructure Management 10.x, 11.x, 11.3.x


    Remote actions not available in TSPS but available in TSIM.


    Please follow below steps to fix this issue.

    1. On the TSIM server, add the user group in pw/server/etc/cellName/kb/bin/mc_actions.mrl file for the remote action needed.
    2. Add the same user group to pw/server/etc/cellName/kb/collectors/self_collector.mrl and pw/server/etc/cellName/kb/collectors/catchall_collector.mrl files.
    3. Recompile cell KB with command 'mccomp -n cellName' and restart TSIM.
    4. Restart TSPS.

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    Solutions to a Product Problem

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