The XML Package for BSM Enablement contains the XML Package used in Atrium CMDB 7.5.00 patch 001 and Greater. The package contains the ADD component used to import enablement data. This includes Configuration Items (CI) for computer system devices, technical and business services.
The intended audience are Solution Consultants, Partners, Managed Services, Quality Assurance and Interop Lab to assist with Demonstrations, Proof of Concepts (POCs) and Quality Assurance (QA) Installations.
To use these instructions, you should have a basic working knowledge of the BMC Atrium CMDB API Driver and BMC Remedy User.
The Data package & Install Quick Start Guide are attached. Recommend you review the Service Support Enablement Data Deployment Guide.doc at the BSM Enablemement Data for Service Support Solution link below, which explains in more detail how to setup your environment, install product and import the data into your environment. It also includes the suggested sequence and more detailed description of the demo data included in each package.
Suggested BMC product application, version & patch levels to use for this enablement data:
|BMC Remedy AR System||7.5.00||Patch 3|
|BMC Atrium CMDB||7.5.00 & greater||No patch|
|BMC Remedy Change Management||7.6.00||No patch|
|BMC Remedy Asset Management||7.6.00||No patch|
|BMC Remedy Service Desk||7.6.00||No patch|
|BMC Service Request Management||7.6.00||No patch|
|BMC Service Level Management||7.6.00||No patch|
|BMC Remedy Knowledge Management||7.5.00||Patch 1|
There are additional enablement data packages currently available for other BMC products. They can be viewed and accessed from: