When going to Administration > Platforms, the UI throws error "This Appliance is having technical difficulties with this page".

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    PRODUCT:

    BMC Discovery


    COMPONENT:

    BMC Atrium Discovery and Dependency Mapping


    APPLIES TO:

    ADDM/Discovery, all versions with April 2017 TKU



    PROBLEM:

    After applying the April 2017 TKU, when going to Administration > Platforms, the UI throws error "This Appliance is having technical difficulties with this page". 

    User-added image


    CAUSE:

    Defect DRDC1-8723 - problem with the /usr/tideway/data/installed/osdata/fujitsu.os file


    SOLUTION:

    Workaround: Please run the following from the Discovery command line as the tideway user:

        cd data/installed/osdata

        mv fujitsu.os fujitsu.xxx

        sudo /sbin/service tideway restart

    Then restart the browser, log back into the UI and try to reach the page again.

    Solution: A fix has been created and included in a re-issue of the April 2017 TKU


    Article Number:

    000135355


    Article Type:

    Solutions to a Product Problem



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