Remedy - Server - Log Zipper - How to collect configuration files and remedy logs for BMC Support

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server



    PROBLEM:

     

    ARSystem Log Zipper - How To gather the available logs.

     


    CAUSE:

    N/A


    SOLUTION:

     

    Legacy ID:KA412967

      

    Use the Log Zipper, part of the Maintenance Tool, to collect diagnostics in a zip file to submit to Customer Support. The Log Zipper creates a collection of log files and file characteristics that Customer Support uses to help you debug your system.

    To run the Log Zipper by using the Maintenance Tool user interface (Windows example):

    1. Start the Maintenance Tool utility.
        Go to ....\BMC Software\ARSystem\arsystem and double click on ARSystemMaintenanceTool.cmd

              User-added image

    2. In the Maintenance Tool:
        - Click the Logs tab.
        - Click Zip Logs button.

              User-added image


    3. Send the ARSystemLogs.zip output file from the temp (tmp) directory to BMC Support.

              User-added image

    Note: To unzip the ARSystemLogs.zip file, use a utility such as WinZip to extract the files, or you might receive an error.


    To run the Log Zipper by using the command-line interface:
    1. In a command-line window, change to the <ARSystemServerInstallDir>\arsystem folder (where the Maintenance Tool is located).

    2. Enter one of the following commands:
    (Windows) ARSystemMaintenanceTool.cmd -silent -logs -zip_logs "-output_file=%TEMP%\<product>.zip"
    (UNIX) ./ARSystemMaintenanceTool.sh -silent -logs -zip_logs -output_file=/var/tmp/<product>.zip*

    3. Send the ARSystemLogs.zip output file from the temp (tmp) directory to BMC Support.


    Documentation (version 9.1)
    Running the Maintenance Tool
    Collect logs and diagnostic information

     

       Related information:
    BMC Remedy IT Service Management Maintenance tool
    BMC Service Request Management Maintenance tool
    BMC Service Level Management Maintenance tool
    BMC Atrium Core Maintenance tool

     


    Article Number:

    000088742


    Article Type:

    Solutions to a Product Problem



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