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Remedy AR Mid Tier
BMC Remedy AR System Server 9.x
After having upgraded to the version 9.x I have started using the Centralized Configuration UI to configure my servers.
When selecting the component to configure, there are too many server names being displayed both the short and long domain names for some of the servers.
How can any extraneous configuration names be removed ?
To fix a problem where there are too many Configuration Names in the Centralized Configurations please follow these steps:
1. Backup the existing configurations
2. Open the “AR System Configuration Component” :
a. Perform an empty Search.
Note: If Unqualified Searches option are not allowed enter the symbol % either in the Type or Name field to bring you all results.
This will give you a list of all the Configuration Names.
This is an example:
b. The ones you want to keep MUST correspond (case-sensitive) to the:
i. Configuration-Name: parameter in ar.cfg/ar.conf files
ii. <pluginSvrName> tag in each Pluginsvr_config.xml file
iii. com.bmc.arsys.emaildaemon.companionservername in emaildaemon.properties file
c. Delete all entries for Configurations that you do NOT want to KEEP
i. This is where you would get into trouble so BE CAREFUL
Note: Deleting Configurations should NOT leave orphan records in related forms. The filter "AR System Configuration: Delete Association Via Join"
deletes the related records from the "AR System Configuration Component-Setting Mapping" form while the filter ,"AR System Configuration: Delete Setting Via Join"
deletes the related records from the AR System Configuration Setting" form
3. Check the AR System Configuration Generic UI form (from the Admin Console).
a. Ensure that all the menu options have the correct server names.
b. Ensure that clicking on each menu item/server name returns the correct data.