Webserver Authentication Passthrough does not diplay the "Maximum Number of Concurrent Technicians has been reached" message

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    FootPrints


    APPLIES TO:

    Footprints 12.1.03 , 12.1.09



    DETAILS:

     

    Defect DRZNZ -4380

    Expected:

      

    The user should receive the same error message as seen correctly when using Fooptrints or LDAP Authentication Methods,

      

     

      

    Actual:

      

    No warning/Error/Info messages received by user and they are dropped at the Footprints Login Prompt. However, the logfile reflects the following:

      

     

      

    ERROR|2016-08-01T14:10:22.450|-04:00|achilles|ajp-apr-8009-exec-8|*.core.security.authentication.SecurityTokenSessionStrategy.onAuthentication()|||Could not authenticate user credentials.|
    * Stack Trace Summary:
      - com.numarasoftware.footprints.core.licensing.LicensingServiceException : The maximum number of Concurrent Technicians has been reached. If you wish to create more Concurrent Technicians, contact your account representative to increase your licensed entitlements. You must install a new license to unlock this feature. [Core.Licensing.013]
    |

     


    Article Number:

    000118373


    Article Type:

    Product/Service Description



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