This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedyforce Service Desk
How to Enable/Disable InHow to Enable/Disable Incident/Service Request Segregation in Sandbox:
1. Go to Setup
2. Click on Develop
3. Click on custom settings
4. Click on Manage on "BMCSYSProperties"
5. Click on Edit before "propSegragateIncidentServiceRequest"
6. Change Value to false
7. Verify Incident/Service Requests are no longer segregated.
NOTE: This setting can be enabled or disabled only through LMA access.cident/Service Request Segregation in Remedyforce Sandbox.