Incident is not getting created via email in BMC Helix Remedyforce

Version 4
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk



    DETAILS:

    Make sure the context user is Active and has Remedyforce Administrator Profile and Permisssion Set:

    1.Log into Remedyforce as Administrator
    2.Select Setup | Email Services
    3.Select email service Name
    4.Select the Context User
    5.Add " Remedyforce Administrator " Permission Set
    6.Save
    7. Test if incident is created now.

    Note: if this dones't resolve your problem please check below video:


    Article Number:

    000128691


    Article Type:

    Product/Service Description



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles