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Remedyforce Service Desk
Make sure the context user is Active and has Remedyforce Administrator Profile and Permisssion Set:
1.Log into Remedyforce as Administrator
2.Select Setup | Email Services
3.Select email service Name
4.Select the Context User
5.Add " Remedyforce Administrator " Permission Set
7. Test if incident is created now.
Note: if this dones't resolve your problem please check below video: