Incident is not getting created via email in BMC Helix Remedyforce

Version 4

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    Remedyforce Service Desk


    Make sure the context user is Active and has Remedyforce Administrator Profile and Permisssion Set:

    1.Log into Remedyforce as Administrator
    2.Select Setup | Email Services
    3.Select email service Name
    4.Select the Context User
    5.Add " Remedyforce Administrator " Permission Set
    7. Test if incident is created now.

    Note: if this dones't resolve your problem please check below video:

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