Incident is not getting created via email in BMC Helix Remedyforce

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    BMC Helix Remedyforce Service Desk


    a) Make sure the context user is Active and has Remedyforce Administrator Profile and Permisssion Set:

    1.Log into Remedyforce as Administrator
    2.Select Setup | Email Services
    3.Select email service Name
    4.Select the Context User
    5.Add " Remedyforce Administrator " Permission Set
    7. Test if incident is created now.

    b) Make sure that the email sent is not reaching any Salesforce general email limit i.e. 25Mb total size, for more information on Salesforce general email limits please see below:

    Note: if this dones't resolve your problem please check below video:

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