Is there a way to incorporate SLM with Task Management?

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    PRODUCT:

    BMC Service Level Management


    APPLIES TO:

    BMC Service Level Management



    QUESTION:

     
       Is there a way to incorporate SLM with Task Management?  


    ANSWER:

     

    Legacy ID:KA342594

      
      Yes, this is possible. Perform the following steps: 
        
      1. Go to the Application Administator Console//Custom Configuration Tab, and click on Service Level Management//Configure Application Settings//Data Sources.  
    2. Select the form Task Management. Be sure to specify the field that holds the unique identifier (Instance Id or Request Id)  
    3. Customers may want to add the SLM tables to a tab. You can bring it in from HelpDesk or our sample form SLM:ServiceRequest.  
    4. Configure a Goal Type from the Administator Console at SLM//Configure Application Settings//Goal Types  
    5. The HelpDesk integration has its own qualbuilder but for the Task, the SLM qualbuilder will suffice. 
      
    Related Products:  
       
    1. BMC Service Level Management

     


    Article Number:

    000022690


    Article Type:

    FAQ/Procedural



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