Remedyforce Self Service 3.0 Not showing all Icons

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Winter '17



    DETAILS:

    On SS3.0 when users are experience missing icons is a permission issue with the "BMC Service Request Icon" folder.

    SS3.0MissingIcons


    To modify the access to all users follow these steps:
    1)Go to + (tab)  then click on  Documents object



    2)Select folder  "BMC Service Request Icons"

    3)Click on edit link beside folder name


    4)Select read/write option to all users. If you want to give permission to specific user then you can select the user from list.




    NOTE: If using a custom profile the profile must have Read access the Documents object in the Standard Object Permissions and the User must be assigned the Service Desk Client proifle.


    Article Number:

    000134985


    Article Type:

    Product/Service Description



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