How to retrieve the Integration Studio log

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Capacity Optimization


    COMPONENT:

    Capacity Optimization


    APPLIES TO:

    11.x



    QUESTION:

    How to get the logs from Integration Studio?


    ANSWER:

     

    Legacy ID:KA362830

      

    To export the Integration Studio log, follow these steps:

      
       
    1. start Integration Studio
    2.  
    3. select Help > About BMC TrueSight Capacity Optimization - Integration Studio from the menu
      User-added image
    4.  
    5. click Installation Details
      User-added image
    6.  
    7. click Configuration > view Error log 
      User-added image
    8.  
    9. when prompted, open the file with a text editor (such as Notepad) and save it to your local filesystem
      
      Advanced - setting the log level to "Debug"
      
      If the log does not contain any useful data, you can raise the log level to debug following these steps: 
      
       
    1. close Integration Studio
    2.  
    3. open the file <ISworkspace>\.metadata\.plugins\org.eclipse.core.runtime\.settings\com.bmc.cpit.eds.prefs and append this string to its content:
      logging.level=DEBUG
    4.  
    5. restart Integration Studio
    6.  
    7. reproduce your issue to generate more detailed logs
    8.  
    9. repeat the steps of the standard procedure to retrieve the error log

     


    Article Number:

    000032067


    Article Type:

    FAQ/Procedural



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