ProactiveNet Performance Management Suite - Can Integration for BMC Remedy Service Desk (IBRSD) and BMC Services Resolution (BSR) 3.0 co-exist?

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    PRODUCT:

    ProactiveNet Performance Management Suite


    APPLIES TO:

    BMC ProactiveNet Performance Management Suite



    QUESTION:

    Question
      Can Integration for BMC Remedy Service Desk (IBRSD) and BMC Services Resolution (BSR) 3.0 co-exist?

    Applies To
      BMC ProactiveNet Performance Management version 9.5.00, 9.6.00
      BMC TrueSight Operations Management 9.6.00


     


    ANSWER:

     

    Legacy ID:KA421573

      

    Answer
      On the ARS/ITSM server both IBRSD and BSR can co-exist side-by-side. Uunfortunately that is not the case for the BPPM server - it's IBRSD or BSR but not both. The BPPM script to move from IBRSD to BSR is one way, there is no application option to reconfigure it back to IBRSD. The only back out options available are to take a system backup or if a VM take a snapshot.


     

      
    Related Products:  
       
    1. BMC ProactiveNet Performance Management Suite

     


    Article Number:

    000208737


    Article Type:

    FAQ/Procedural



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