RightStar MagicMobile for BMC Service Desk Express

Version 20

    RightStar MagicMobile for BMC Service Desk Express

    Company LogoValidated Logo

    Business Value

    RightStar's MagicMobile is a powerful and flexible wireless solution for remote incident, work order, change, and configuration management. MagicMobile provides real-time access to nearly all BMC Service Desk Express modules from a BlackBerry or similar wireless device. With the ability to enter and close tickets on the spot, access technical specifications and history reports, and update record details from anywhere in the field, support staff productivity will increase as the overall cost of service delivery falls.

    Solution Value

    MagicMobile extends the benefits of your SDE investment through "anytime, anywhere" accessibility. Since MagicMobile directly accesses the SDE system, users can deploy a standard set of functionalities with an out-of-the-box installation, or configure MagicMobile to access custom modules available in their SDE application. RightStar's consultants are experienced at adapting MagicMobile to meet users' specific requirements.

    Key Features and Benefits


    • Runs on any mobile device with an IE-compatible browser and TCP/IP wireless access
    • Compatible with Magic Service Desk 8.0 and higher versions of BMC Service Desk Express
    • Provides remote access to the following SDE modules out-of-the-box: Incidents, Incident Details, White Board, Work Orders, Work Order Details, Changes, Change Approvals, Inventory Catalogs, Inventory Items, Inventory History
    • Easily configurable for access to custom SDE modules
    • Specialized screens for Incident Management, Work Order Management, Change Management, and Configuration Management
    • Designed to integrate with a barcode scanning solution, such as RightStar's MagicWand, to automate the input of asset tags and serial numbers
    • Use quick ticket templates to create new incidents
    • Monitor whiteboard broadcasts
    • Create and view details for incidents, work orders, and inventory items
    • Change the status of incidents and work orders
    • Assign records to user and/or group
    • Approve or deny change requests
    • Customize form and grid fields for available modules
    • Edit Boolean, validated, foreign key, and virtual fields
    • Intuitive navigation and user interface




    RightStar Systems
    1951 Kidwell Drive
    Suite 110
    Vienna, VA  22182
    United States
    Phone: 703.242.7200
    Fax: 703.242.7599
    Email: dick.stark@rightstar.com

    Company Background

    RightStar is an Elite BMC Software Solution Partner and Technology Alliance Program member, providing ITIL®-based IT Service Management solutions for government, commercial, and education. RightStar offers consulting, design, implementation, and support services for BMC's full range of products. In addition, RightStar provides on-site ITIL® assessments, accredited ITIL® Certification training, and a specialized line of RightStar software products that add essential functionality to your IT service management system.

    Partner TypeTechnology Alliance
    Technology CategoryAsset/Inventory/Discovery| Mobile and Wireless| Service Desk Express
    Validation StatusValidated
    iNote (Integration Note)
    RightStar MagicMobile for BMC Service Desk Express
    Related BMC Solutions
    BMC Service Desk Express Suite
    Additional Partner Products
    RightStar MagicWand for BMC Service Desk Express
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