RightStar's MagicMobile is a powerful and flexible wireless solution for remote incident, work order, change, and configuration management. MagicMobile provides real-time access to nearly all BMC Service Desk Express modules from a BlackBerry or similar wireless device. With the ability to enter and close tickets on the spot, access technical specifications and history reports, and update record details from anywhere in the field, support staff productivity will increase as the overall cost of service delivery falls.
MagicMobile extends the benefits of your SDE investment through "anytime, anywhere" accessibility. Since MagicMobile directly accesses the SDE system, users can deploy a standard set of functionalities with an out-of-the-box installation, or configure MagicMobile to access custom modules available in their SDE application. RightStar's consultants are experienced at adapting MagicMobile to meet users' specific requirements.
Key Features and Benefits
RightStar is an Elite BMC Software Solution Partner and Technology Alliance Program member, providing ITIL®-based IT Service Management solutions for government, commercial, and education. RightStar offers consulting, design, implementation, and support services for BMC's full range of products. In addition, RightStar provides on-site ITIL® assessments, accredited ITIL® Certification training, and a specialized line of RightStar software products that add essential functionality to your IT service management system.