BMC Middleware and Transaction Management: Why is a question mark shown on a functioning agent host's physical view

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Middleware Monitor


    APPLIES TO:

    BMC Middleware Management - Transaction Monitoring



    QUESTION:

    Question:
      

    Seeing a question mark on an agent hosts's physical view even though the agent appears to be fully up and running. Why is this?

      
    Applies To:
      

    BMC Middleware and Transaction Management V8
    BMC Middleware Management - Performance and Availability V8
    BMC Middleware Management - Transaction Monitoring V8
    BMC TrueSight Middleware Monitor V8
    BMC TrueSight Middleware Transaction Monitor V8
     


    ANSWER:

     

    Legacy ID:KA428711

      
    Answer:
      

    The agent may be up and running, but if no monitoring has been defined or there are no monitoring updates coming in, the respecting time stamps do not get updated and the monitoring status eventually gets questioned by the services, hence the question mark. Simply select some objects for monitoring and the question mark will go away.

      
    Additional Information:
      

    If it is expected that no monitoring updates are coming in, then the question mark can be ignored. It may point to a problem, however.

     


    Article Number:

    000016895


    Article Type:

    FAQ/Procedural



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