This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.
Remedy AR System Server
BMC Remedy AR System Server
Why does an application user need both AR User (fixed or floating) and Application License (fixed or floating)?
LP: BMC Remedy AR System Server 7.6.04
DR: AR System Server 7.6.04
DM: AR Server-Other 7.6.04
Within the ITSM suite there are five main applications Service Desk (Incident and Problem Management), Asset Management, Change Management and SLM. Each application will need to be licensed with the appropriate AR System and Application User License. (Note: while SRM is part of the ITSM suite, its licensing is very different, so please see the SRM section for details.)
ITSM Application licenses are split into Fixed Application Write License and Floating Application Write License. The most important thing to know is that for each and every application license there must be an AR system license.
Fixed and Floating application write licenses operate in exactly the same way as AR System fixed or Floating write licenses. The explanation above is the same whether talking about application licenses or AR System licenses.
So in order to have write access to an application, a user requires both an AR license (either fixed or floating) AND an application license (either fixed or floating). It is possible to mix and match, i.e. a user can have a fixed AR license and a floating application license. Note: the only combination that is not acceptable is to have an application fixed or floating license and a READ AR System license.
The following examples may help to explain:
1. If a user requires access to the Incident Management application he/she will need:
An AR System license (either floating or fixed) An Incident Management app license (either floating or fixed)
2. If a user requires access to the Incident Management and Change Management applications he/she will need:
An AR System license (either floating or fixed) An Incident Management application license (either floating or fixed) A Change Management application license (either floating or fixed)
- BMC Remedy AR System Server