BMC Helix Remedyforce : Clients Unable to See <Blank> Field in Remedyforce Self Serivce Ticket Layout

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Allow Clients to See <Blank> Field in Remedyforce Self Serivce Ticket Layout.


    ANSWER:

    1. Log into Salesforce | Go to Setup | Click Objects | Click Incidents.
    2. Under Custom Fields and Relationships Click <Blank>
    3. Click Set Field-Level Security
    4. By the Service Desk Client or Remedyforce Client profile Tick Visible | Click Save.
    5. Open the Incident form in Self Service Verify the blank space appears.


    Article Number:

    000234949


    Article Type:

    FAQ/Procedural



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