BMC Helix Remedyforce : Clients Unable to See <Blank> Field in Remedyforce Self Serivce Ticket Layout

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    BMC Helix Remedyforce Service Desk


    How to Allow Clients to See <Blank> Field in Remedyforce Self Serivce Ticket Layout.


    1. Log into Salesforce | Go to Setup | Click Objects | Click Incidents.
    2. Under Custom Fields and Relationships Click <Blank>
    3. Click Set Field-Level Security
    4. By the Service Desk Client or Remedyforce Client profile Tick Visible | Click Save.
    5. Open the Incident form in Self Service Verify the blank space appears.

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