How to Rename the Label  "Submit a Ticket" on Self Service in BMC Helix Remedyforce

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Rename the Label  "Submit a Ticket" on Self Service in BMC Helix Remedyforce ?


    ANSWER:

    Steps to rename the Self service label are below :

       
    1. Login to Remedyforce as Admin
    2.  
    3. Go to setup
    4.  
    5. Under Create Select Custom Labels
    6.  
    7. Find and Select the Custom Label  SS_IncidentHome
    8.  
    9. Click in New Local Transactions / Overrides
    10.  
    11. Select the Language
    12.  
    13. Set a the desire value on the Translation Text Field.
    14.  
    15. Click Save
    16.  
    17. Verify that the change is reflected on the Self Service.
      
      NOTE: To apply this solution Translation settings need to be enable.  
     
      Steps to enable the Translation settings are below.
      

    1. Go to Setup 
    2. Under "Translation Workbench" 
    3. Select "Translation Settings
    4. Enable it.

     


    Article Number:

    000102821


    Article Type:

    FAQ/Procedural



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