Performance issue - Email Engine processing throughput  does not always keep up with the current load.  How can we fine tune this?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    APPLIES TO:

    BMC Remedy AR System Server



    QUESTION:

     
        

    Found that Email Engine was pulling 100 emails at a time, processing 100 at a time, and then waiting for the next polling cycle (1 minute) to process another 100. These are the default settings that work for many customers.

       

    BMC Remedy AR System Server (version 7.1.00) DR: AR System Server for Unix;


    ANSWER:

     

    Legacy ID:KA295243

      

    To change the polling interval to 30 seconds (which is the minimum):

      

    Go to the AR System Email Mailbox configuration form in the Basic Configuration tab of an _Outgoing Mailbox_.

      

    The other changes need to be done in the EmailDaemon.properties file.

      

    To set Units to seconds:

      

    com.bmc.arsys.emaildaemon.MailboxPollingUnitIsMinutes=false

      

    The OutgoingConnectionRecycleSize specifies the default number of how many email messages the email engine receives before the connection is closed and reopened. By default, the connection is closed and reopened for every 100 messages.  We can set this to 200 to decrease the number of times we hit the polling interval by half:

      

    com.bmc.arsys.emaildaemon.OutgoingConnectionRecycleSize=200

      

    SendEmailSetSize specifies how many outgoing emails to query at a time. The default size of outgoing emails is set to 100.  To match the above seting, we'll set it to 200.  Keep in mind this will increase memory use.

      

    com.bmc.arsys.emaildaemon.SendEmailSetSize=200

      

    If desired, you can also set this option to send higher priority messages first:

      

    com.bmc.arsys.emaildaemon.SortMessages=true
     

      
    Related Products:  
       
    1. BMC Remedy AR System Server

     


    Article Number:

    000027445


    Article Type:

    FAQ/Procedural



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