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Remedy AR System Server
BMC Remedy AR System Server
Is it possible to restrict user access based on client type? i.e. Windows User tool, ODBC, Import, Alert...
Legacy ID:KA332988See page 271 of the 5.0 Server Administrators Guide for complete details:
Restricts time-consuming operations (such as reporting) during busy times, improving the overall performance. This option can be set to certain times of the day. It can also exclude users of specific groups so that they are not blocked from performing the specified operation. For example, you can allow only the administrator to perform reporting during busy hours.
The syntax for this option is:
Disable-Client-Operation: [-] 
The tag number is defined in the ar.h file. To specify start and stop times, enter them in 24-hour format (hh:mm). The times are include times. For example, 00:00-13:59 disables from midnight until 1:59 p.m.
The group_ID_list is a list of none, one, or multiple group IDs delimited by spaces. To specify the groups to exclude, enter the group ID. For example:
Disable-Client-Operation: 1 13:00-17:59 1
The second and third sections are optional and are delineated by spaces. For example, if you did not specify a start or stop time, the syntax would look like this:
Disable-Client-Operation: 1 1
The start and stop times are for the server's default time zone. You can specify only one time in the second section (start and stop time). For example, to start disabling operations from 6:00 p.m. until midnight excepting group 10, enter:
Disable-Client-Operation: 2 18:00- 10
To start disabling operations from midnight until 6:00 a.m. excepting
group 10, enter:
Disable-Client-Operation: 2 -6:00 10
If there is no argument for the second section, the option disables the operations from the client all the time. If there is no argument for the third section (users to exclude), then all users from that client cannot run the operations.
You can specify multiple Disable-Client-Operation lines.
Tag Number Definition
1 AR System clients prior to the 5.0 version
2 Remedy Administrator
3 Remedy User
4 Remedy Import
5 Distributed server
6 ARSystem ODBC
7 Approval server
8 AR System web server (waserver)
9 Mid tier (version 5.0 and later)
10 Palm Pilot
12 Flashboards mid tier
13 Enterprise integration
18 armaild, armailex
20 Report creator plug-in
21 Remedy Alert
4000 Driver (sample program)
4001 Distributor of application
- Customer Support Web