How to turn on "DEBUG" logging for Normalization Engine JAVA Plugin for CMDB

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    PRODUCT:

    BMC Atrium CMDB Suite


    APPLIES TO:

    BMC Atrium CMDB Suite



    QUESTION:

     
       How to turn on "DEBUG" logging for Normalization Engine JAVA Plugin for CMDB  
       
          
       
       CMDB JAVA PLUGIN NE (Normalization Engine)  
       
       ALL  


    ANSWER:

     

    Legacy ID:KA317840

      
       
       Open the Atrium Console, and select the normalization module.  
       
          
       
       Click the button for server configuration  
       
          
       
        
       
          
       
       Click on the tab for "System Configuration" and you will see that the settings for API Log file are already visible. It is possible to expand the settings for Batch Mode log file and Continuous mode log file  
       
          
       
        
       
          
       
       Change these to debug and if appropriate, change the max log file size and location. Save and close before reproducing the issue for which logging is required. Afterwards, set these back to the previous values.  
       
          
       
          
       
          
       
          
       
          
       
       Please note that the steps below may be appropriate for some versions earlier than 7.6.04  
       
          
       
       Step 1: Go to  \BMC Software\AtriumCore\cmdb\plugins\ne\log4j_pluginsvr.xml  
       
          
       
       Step 2. Set the log level to DEBUG where ever you find INFO or WARN.   
       
       
       For Example change  
       
       level value="INFO" & "warn"  
       
       to  
       
       level value="DEBUG" & "debug"  
       
          
       
       Step 3. Log data for this option will be created in \AtriumCore\Logs directory for ne prefixed files.  
       
          
       
       <!-- Loggers for Normalization Engine -->  
       
        <logger name="com.bmc.ne.NeApiLogger" additivity="false">   
      <level value="DEBUG" />   
      <appender-ref ref="com.bmc.ne.NeApiAppender" />   
     </logger>  
       
        <logger name="com.bmc.ne.NeContinuousLogger" additivity="false">   
      <level value="DEBUG" />   
      <appender-ref ref="com.bmc.ne.NeContinuousAppender" />   
     </logger>  
       
        <logger name="com.bmc.ne.NeJobLogger.Prototype" additivity="false">   
      <level value="DEBUG" />   
      <appender-ref ref="com.bmc.ne.NeJobAppender" />   
     </logger>  
       
      
     <!--Set root category priority to WARN and appenders to Console and ConsoleLog-->   
     <root>   
      <priority value ="debug" />   
      <appender-ref ref="PluginLog" />   
     </root>  
      
      
    Related Products:  
       
    1. BMC Atrium CMDB Suite

     


    Article Number:

    000032112


    Article Type:

    FAQ/Procedural



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