BMC Helix Remedyforce : Dashboards Tab not Visible on Home Tab

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    When staff login to Remedyforce and access the Home tab the Dashboard tab is not visible.


    ANSWER:

    Review the staff users profile and ensure the Dashboard tab setting is set to Default On.
    1. Login to Remedyforce as Admin
    2. Navigate to Setup 
    3. In Quick find search for Users |  Click on Affected username | Click on Profile
    4. Go to Object Settings section | Dashboard 
    5. Select "Default on" Value 
    6. Save it
    7. Verify the Dashboard tab is visible .

     


    Article Number:

    000215709


    Article Type:

    FAQ/Procedural



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