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Remedy AR System Server
AR System Mid Tier
Mid-tier 8.1.2 hot fix 201510211202 and JAWS 16
JAWs 16 doesn’t recognize there is a value in Tier 3 menu and it is not usable
graphic should be recognizable like Tier 2
Tier 3 graphic is not recognized by Jaws
STEPS TO REPRODUCE:
Show Resolution Categories
We have a solution for the Resolution Categories menu issue. It turns out that JAWS is adding the "tabindex=-1" to the anchor tag, which is causing it not be able to tab to the Tier 3 menu.
In JAWS settings, there is a setting called "Filter Consecutive Duplicate Links" (This setting is under "Web / HTML / PDFs" > "Links"). That is what causes JAWS to add the "tabindex-1". After I disabled that setting, I'm able to tab to the menu graphic for the Tier 3 menu correctly.
Customer has confirmed this did resolve the issue with the Tier 3 Menu