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BMC Helix Remedyforce Service Desk
How to link CI/Asset to Records on Change Request and Problem Objects in Remedyforce Console
In the Change Request and Problem Objects we can link the CI/Asset to the Records as follows:
1. Click on Record Details button | sections on Record Details page.
2. Go to Linked Services | Configuration Items and Assets section
3. Click on Select and Link to Change Request Button | select applicable CI/Asset to link to the record.
4. Select CMDB Explorer from Agent Tools | view the Graphical view of relationship between CI/Asset and record.
Note: "Configuration Item / Asset" Lookup field does not exist in Change Request / Problem objects however you can create a custom lookup field which points to the Base Element Object and add it to the layout.