Remedy - Server - An Escalation only pushes 2000 records from Active Directory in to a vendor form

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    Active Directory, ARDBC Configuration, Data Integration, UDM, BMC Remedy AR System Server 9.x



    QUESTION:

    AR Server is integrated with Active Directory and it is observed that all the records from Active Directory were being displayed on a vendor form however the escalation that was defined was just pushing 2,000 records on the staging form.
     


    ANSWER:

    This has been reported in the defects:

    SW00504017 - Escalation Completes After Processing First 2000 Records against the LDAP plugin.
    and
    SW00502991 - Vendor Form pulls all records from Active Directory and while pushing the records from vendor form to staging form, the escalation only push 2000 records.

    There is a hot fix available for AR Servers versions: 9.0.01 and 9.1

    Hotfixes available
    Please check in the following public BMC FTP:
    ftp://ftp.bmc.com/pub/ARRecommendedFixes/Server/
    Select the version being used and download the latest available SR HotFix.


    There is one more defect Identified for AR Server Version: 1902 Patch 001.

    SW00563876 - Issue while processing records from LDAP vendor form through escalation

    Note: Please contact BMC Support to get Hotfix for Defect: SW00563876


    Article Number:

    000113275


    Article Type:

    FAQ/Procedural



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