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Remedy AR System Server
AR System Mid Tier
<midtier_install>/WEB-INF/classes/config.properties file contains these parameters. What is their function? arsystem.backchannel.retry.frequency=5
Beginning with MidTier 9.x, midtier will retry backchannel calls that fail for connectivity reasons x number of times with the set interval depending on how these parameters are configured. The small ping.html page will pop up with the ‘running sign’ to let you know it is retrying.