Config.properties -- arsystem.backchannel.retry.xxxx entries

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System Mid Tier



    QUESTION:

    <midtier_install>/WEB-INF/classes/config.properties file contains these parameters.   What is their function?    
       arsystem.backchannel.retry.frequency=5
    arsystem.backchannel.retry.pingInterval=5000
    arsystem.backchannel.retry.required=true
     


     


    ANSWER:

    Beginning with MidTier 9.x, midtier will retry backchannel calls that fail for connectivity reasons x number of times with the set interval depending on how these parameters are configured.  The small ping.html page will pop up with the ‘running sign’ to let you know it is retrying.


     


    Article Number:

    000113869


    Article Type:

    FAQ/Procedural



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