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BMC Helix Remedyforce Service Desk
BMC Helix Remedyforce: How to Calculate the Due Date
- Click the Remedyforce Administration tab.
- On the Home page, click the Application Settings tile, and from the menu, select General Application Settings.
- Use the Organization's default business hours to calculate the Due Date
- When the Priority changes, recalculate the Due Date without user input
- Use Opened Date instead of Current Date to recalculate Due Date
Check the following article to get more details of each option: