BMC Helix Remedyforce: How to Calculate the Due Date

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    BMC Helix Remedyforce: How to Calculate the Due Date
     


    ANSWER:

     

       
    1. Click the Remedyforce Administration tab.
    2.  
    3. On the Home page, click the Application Settings tile, and from the menu, select General Application Settings.
       The following settings are the Due Date Calculation options:  
       
    • Use the Organization's default business hours to calculate the Due Date
    •  
    • When the Priority changes, recalculate the Due Date without user input
    •  
    • Use Opened Date instead of Current Date to recalculate Due Date
      
    Check the following article to get more details of each option:
    https://docs.bmc.com/docs/remedyforce/201501/configuring-general-application-settings-505924267.html

     


    Article Number:

    000226812


    Article Type:

    FAQ/Procedural



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