How to delete a TrueSight Synthetic Transaction Execution Adapter (TEA) Agent from the App Visibility Portal?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    TrueSight Synthetic Transaction Monitor with Micro Focus Silk Performer


    COMPONENT:

    BMC Synthetic Transaction Execution Adapter


    APPLIES TO:

    BMC Synthetic Transaction Execution Adapter (TEA) Agent - All versions



    QUESTION:

    A Synthetic TEA Agent was removed from the environment by uninstalling the TEA Agent from the Windows server.  However, this Synthetic TEA Agent is still listed in the App Visibility Portal console.  How to permanently delete a Synthetic TEA Agent from the App Visibility Portal?


    ANSWER:

     

    Below are the proper steps to remove a Synthetic TEA Agent from the environment:

    Step 1) Uninstall the Synthetic TEA Agent using the steps in the following link:

    https://docs.bmc.com/docs/x/VXq_J

    Step 2) Log into the TrueSight Presentation Server (TSPS) console, and go to Administration -> App Visibility Agents screen.  On this web page, use the Action Menu (three vertical dots) and delete the agent. The status of that Agent should not be "Online".

    Step 3) Log into the App Visibility Portal console, and verify that the Synthetic TEA Agent is no longer listed (On the App Visibility Portal console main web page, the Synthetic TEA Agent should not show in the "Connected TEA Agents" list at the bottom of the page). If it is still present then wait for two hours for the systems to properly sync.

    If the Synthetic TEA Agent is still present after 2 hours, contact BMC Support for further assistance, and provide the latest Zip & Download file from the App Visibility Portal console.

     


    Article Number:

    000116611


    Article Type:

    FAQ/Procedural



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