BMC Helix Remedyforce Error: "DOS format was specified but only a single line feed character was found, not 2." while running LDAP Pentaho Package

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    When using the standard Pentaho package to import users from Active Directory, the following error is encountered: "DOS format was specified but only a single line feed character was found, not 2."


    ANSWER:

    Pentaho Import Error: "org.pentaho.di.core.exception.KettleFileException:  DOS format was specified but only a single line feed character was found, not 2"



    Cause: A record in Active Directory contains invalid Characters in one of the AD fields that was being processed by Pentaho kettle. 

    Solution: Verify the logs "Managername.txt"  and "LDAPProcessedRecords.xls"  check for invalid characters such as "/" ":" "." "#"  in fields like First Name, Last Name, DistinguishedName. etc.
    remove invalid characters and run package again.


    Article Number:

    000116015


    Article Type:

    FAQ/Procedural



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