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BMC Helix Remedyforce Service Desk
Remedyforce Summer '16
Migrating customer Portal Licenses to Salesforce Platform Licenses.
There's more to migrating from the old portal to the new portal than swapping licenses
1. If SFDC (Salesforce) sold the licenses then they have to do the license swap
2. If BMC sold the licenses then we have to ask SFDC to do it for us.
For more information see: https://communities.bmc.com/docs/DOC-22785
NOTE: If you need additional assistance after the licenses have been swapped, contact your BMC Salesperson, as moving the users is a part of professional services and beyond the scope of Remedyforce Support.