BMC Helix Remedyforce: How to Disable Suggested Knowledge Articles in Self Service

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Disable Suggested Knowledge Articles in Remedyforce Self Service?


    ANSWER:

    1. Login BMC Helix Remedyforce as Administrator
    2. Click on Remedyforce Administration tab
    3. Click Configure Self Service tile
    4. Click Search
    5. Uncheck: Enable display of popular or suggested Remedyforce knowledge articles on the Home tab and Self Service Search tab
    6. Click Save
    7. Verify Suggested Knowledge Articles no longer appear.


    Article Number:

    000220965


    Article Type:

    FAQ/Procedural



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