How to add Remedyforce Self Service link on the Knowledge Article page

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Service Desk



    QUESTION:

    How to add Self Service link on the Knowledge Article page?On clicking the URL it will redirect to the particular KB article.
     


    ANSWER:

    Add the Self Service Link Visualforce Component to the Knowledge Article Page Layouts:
    1. Go to Setup | Click Create | Click Objects.
    2. Scroll down to an Click Knowledge Articles.
    3. Click or Scroll down to Page Layouts.
    4. By the FAQ Page Layout Click Edit.
    5. In the field palette on the left Select Visualforce Pages | Drag and Drop the Self Service Link component on to the form into the Articles Details section | Click Save.
    6. Repeat Steps 4 and 5 for the other Page Layouts (How To, Known Error, Problem Solution).
    7. Open a Knowledge Article and Verify the link appears on the form.

     


    Article Number:

    000102632


    Article Type:

    FAQ/Procedural



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