Remedy - Email Engine - Clarification with Email Engine 'Service Failover' configuration on ARS 9.x

Version 2
    Share:|

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Email Engine 9.x



    QUESTION:

    How does the Email Engine work with respect to the new 'Service Failover' feature introduced with ARS 9.x and the AR System Operation Ranking form?


    ANSWER:

    The following information is valid for both server group and non-server group configurations.

    1)  The 'E-Mail Engine' entry in the AR System Server Group Operation Ranking form is no longer used.

              User-added image

    This entry if it exists is ignored by ARS 9.x. The following defect as been documented to remove this entry in subsequent releases of ARS 9.x:
    ................
    SW00493503 - 9.0 - Fresh/Upgrade installation of 9.0 shows Email Engine operation name in AR System Operation Ranking form, though Service Failover feature is introduced

    ................

    2)  The 'AR System Service Failover Ranking' form is used and must be properly configured with a Service Name entry for the 'com.bmc.arsys.emaildaemon' for incoming and outgoing emails.
    These are two separate entries depending if either of these have an Email Engine mailbox configured. Example:

              User-added image

    3) There should be a ranking in the 'AR System Service Failover Ranking' form as this entry will designate which Email Engine is primary for the specific designated email operation (incoming/outgoing emails).

              User-added image

    4)  There must be an entry for operation 'Service Failover' in the 'AR System Server Group Operation Ranking' form.

              User-added image

    5)  The 'AR System Service Failover Whiteboard' form will have entries reflecting which remedy server(s) have the Email Engine currently active based on the processing of the configuration noted above.

              User-added image


    For more details how the 'Service Failover' feature works the online documentation can be referenced with the following link:
    AR System v9.0.x:
    https://docs.bmc.com/docs/display/ars9000/Email+engine+service+failover+in+a+server+group
    AR System v9.1.x:
    https://docs.bmc.com/docs/display/public/ars91/Email+engine+service+failover+in+a+server+group

       
        
         
          
           
            
             
              
               
                
                 
                  
                   
                    
                     
                    
                    
                     Additional information:
    Remedy - Server/ITSM - How to Rank Operations in a Server Group
                    
                    
                     
                    
                   
                  
                 
                
               
              
             
            
           
          
         
        
       
      

     


    Article Number:

    000112235


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles