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BMC Helix Remedyforce Service Desk
Deployment Test Classes. On RF version summer 16. This is Customer Specific and not to be taken as a generalized solution.
Deployment Test Classes Are Failing After Upgrading to BMC Helix Remedyforce Service Desk Summer 16. Error Received - We validated a package a day before upgrading to BMC Helix Remedyforce Service Desk Summer 16. After upgraded we were required to re-validate the same package that is now failing.
Note: This is Customer Specific and not to be taken as a generalized solution.
Below are the parameters that has to be set for the custom apex classes and re-deploy again.
To define TRUE FALSE value in category methods which they are calling.
create category with module assignment in the code:
BMCServiceDesk__AvailableForChat__c = true
BMCServiceDesk__UnAvailableForChangeRequests__c = false
BMCServiceDesk__Display_In_SelfService__c = true
BMCServiceDesk__AvailableForIncidents__c = true
BMCServiceDesk__UnAvailableForProblems__c = false
BMCServiceDesk__UnAvailableForReleases__c = false
BMCServiceDesk__AvailableForServiceCatalog__c = true
BMCServiceDesk__UnAvailableForTasks__c = false