Remedy - Email Engine - How to enable DEBUG Email Engine Logs in v8.x

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Email Engine v8.x



    QUESTION:

    How to get the logs for the Email Engine v8.x


    Note: To get the v9.x Email Engine logs please check the below article:
    Email Engine - How to enable Email Engine Logs in 9.x (also DEBUG)


    ANSWER:

     

    Legacy ID:KA289776

    1- Setting the Java logging level
    The logging.properties file is used for debugging the BMC Remedy Email Engine and it is usually found in the Java lib directory.
    For a list of available options for the logging.properties file can be found in the following documentation:
    > Debugging options for the BMC Remedy Email Enginehttps://docs.bmc.com/docs/display/public/ars81/Debugging+options+for+the+BMC+Remedy+Email+Engine
    Example:
    java.util.loggging.ConsoleHandler.level=FINEST
    com.bmc.arsys.emaildaemon.level =FINEST


    For problem storing incoming email to the messages form set:
    com.bmc.arsys.emaildaemon.ReceiverModule.level=FINEST

    For problem parsing/storing incoming email instruction set
    com.bmc.arsys.emaildaemon.Execution.level=FINEST

    For problem with outgoing email:
    com.bmc.arsys.emaildaemon.CreatorModule.level=FINEST
    com.bmc.arsys.emaildaemon.SenderModule.level=FINEST

    For configuration issues:
    com.bmc.arsys.emaildaemon.ConfigurationModule=FINEST
    com.bmc.arsys.emaildaemon.UserGroupInformation.level=FINEST

    2- Setting the Email Engine in DEBUG mode
    To set the BMC Remedy Email Engine in DEBUG mode check the below documentation depending the Operating System being used.
    > Debugging the BMC Remedy Email Engine on Windows - https://docs.bmc.com/docs/display/public/ars81/Debugging+the+BMC+Remedy+Email+Engine+on+Windows
    > Debugging the BMC Remedy Email Engine on UNIX - https://docs.bmc.com/docs/display/public/ars81/Debugging+the+BMC+Remedy+Email+Engine+on+UNIX

    3- Additional logging
    In certain scenarios it may be necessary to have also a combined API-SQL-Filter log from the AR server side. If this is provided, the better.



    Related information:
    > BMC Remedy Email Engine logs - https://docs.bmc.com/docs/display/public/ars81/BMC+Remedy+Email+Engine+logs

     


    Article Number:

    000106607


    Article Type:

    FAQ/Procedural



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