Remedy - Server - Server Group: Why after modifying the Administration flag, it takes some time to have an Administrator flag put back into any server?

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    PRODUCT:

    Remedy AR System Server


    COMPONENT:

    AR System


    APPLIES TO:

    BMC Remedy AR System Server



    QUESTION:

     
       Server Group: Why after modifying the Administration flag, it takes some time to have an Administrator flag put back into any server?

    Checking the servgrp_board table, the administration flag is NOT "1" but "0" for all servers.
    However, "pendingsignals" are set to 1 on the other servers.
     
       
      
       .......................... 
       
       eg. SQL> SELECT * FROM servgrp_board;  
       
       
       SERVERNAME      SERVERPORT INTERVALCOUNT PENDINGSIGNALS OPFLAGS
    --------------- ---------- ------------- -------------- -------------------------
    Host_2             2855           731              1 0;0;0;0;0;0;0;0;0;0;0;0;0
    Host_3             2855           729              1 0;0;0;0;0;0;0;0;0;0;0;0;0
    Host_1             2855           729              0 0;1;1;1;0;1;1;1;1;1;1;1;1
    Host_4             2855           728              1 0;0;0;0;0;0;0;0;0;0;0;0;0

    ..........................

    NOTE: All server in the server group have the flag "Disable Admin Operations"
    SG_OP_ADMINISTRATION  is the first position: 1 
     
       
          
       
       The fixed server operations have pre-assigned numbers as following that match the values in the servgrp_op_mstr table. 
       
       Administration             1  
    Escalation                 2  
    Archive                    3  
    Full Text Index            4  
    DSO                        5
    EMAIL                      6
    FLASHBOARDS                7
     
       
       Approval Server            8 
       
       Assignment Engine          9 
       
       Business Rules Engine     10 
       
       CMDB                      11 
       
       Reconcilliation Engine    12 
       
       SLM Collector             13 
       
         
       
         
       
          


    ANSWER:

     

    Legacy ID:KA342885

      
        
      
      Server group ranking changes are NOT immediate.The servers need to resync with the other servers. The syncronization takes two(2) check interval times before the changes are applied on the remaining servers.
    This means, changes can be piled and delayed if the pending signals keeps changing within the check interval time.
      
        
      
      Once the synchronization is completed, the operation is passed to the next server.
      
      However, local operations are immediately applied. If you have changed the server group ranking on the administration server, the local change will happen instantly and the others server will need to wait for the next two(2) synch intervals to activate the current change.
      
     
      The next synch interval is specified on the Server Information form > Advanced tab.
    Paramater: Check Interval (seconds)

             User-added image



    Additional information
    Remedy - Server/ITSM - How to Rank Operations in a Server Group
     
      

     


    Article Number:

    000027730


    Article Type:

    FAQ/Procedural



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