No longer able to remove the Queue when assigning a ticket to staff member.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk


    COMPONENT:

    Remedyforce Summer '16


    APPLIES TO:

    BMC Helix Remedyforce Service Desk Summer 16 and Summer 16 Patch 1



    QUESTION:

    No longer able to remove the Queue when assigning a ticket to staff member.


    ANSWER:

    Initial issue resolved by below::
    Please find the details below:
     
    Package Name    BMC Helix Remedyforce Service Desk
    Version Number    201601.57.15
    Version Name    Summer 16 Patch 1
    Installation URL    https://login.salesforce.com/packaging/installPackage.apexp?p0=04tA00000003B9Q
    Password    -- (no password)
    Note: If you are installing into a sandbox organization you must replace the initial portion of the URL with http://test.salesforce.com
     
    The security Org has been upgraded to Patch 1 version.
     
    The Release Notes that has details about the defect-fixes included in Summer 16 Patch 1 is available at the below link.
    https://docs.bmc.com/docs/display/remforce201601/20.16.01.057.015%3A+Patch+1+for+version+20.16.01

    Issue with task resolved by below hotfix:
    BMC Helix Remedyforce Service Desk Summer 2016 Patch 1”  is ready to be released. R&D approves and is releasing the product.
    Trial Force Master orgs can be updated with the package.
     
    Please find the details below:
     
    Package Name    BMC Helix Remedyforce Service Desk
    Version Number    201601.57.15
    Version Name    Summer 16 Patch 1
    Installation URL    https://login.salesforce.com/packaging/installPackage.apexp?p0=04tA00000003B9Q
    Password    -- (no password)
    Note: If you are installing into a sandbox organization you must replace the initial portion of the URL with http://test.salesforce.com
     
    The security Org has been upgraded to Patch 1 version.
     
    The Release Notes that has details about the defect-fixes included in Summer 16 Patch 1 is available at the below link.
    https://docs.bmc.com/docs/display/remforce201601/20.16.01.057.015%3A+Patch+1+for+version+20.16.01


    Article Number:

    000120201


    Article Type:

    FAQ/Procedural



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