BMC Helix Remedyforce How to Setup SLAs?

Version 2
    Share This:

    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Setup Remedyforce SLAs?


    ANSWER:

    The follow links provide step by step instructions for setting up Remedyforce SLAs:

    https://docs.bmc.com/docs/remedyforce/201901/en/creating-agreements-820493700.html

    https://docs.bmc.com/docs/remedyforce/201901/en/creating-service-targets-milestones-and-email-templates-820493705.html


    Article Number:

    000118474


    Article Type:

    FAQ/Procedural



      Looking for additional information?    Search BMC Support  or  Browse Knowledge Articles