Is it necessary for the TSCO Gateway Server console on the managing node to be at the same or higher version than the TSCO Agent versions installed on the remote nodes? What if I am running a different agent version on the remote node?

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    BMC Performance Assurance for Virtual Servers


    COMPONENT:

    BMC Performance Assurance


    APPLIES TO:

    BMC Performance Assurance for Virtual Servers TrueSight Capacity Agents and Console



    QUESTION:

     
       Is it necessary for the BMC TrueSight Capacity Optimization (TSCO) Gateway Server (formerly, BMC Performance Assurance [BPA/Perform] console)  on the managing node to be at the same or higher version than the Perform collectors installed on the remote nodes? What if I am running different agent versions on the remote node?   
         
        NOTE: This document was originally published as Resolution SLN000000227888.   
       
       
        
         
    • BMC TrueSight Capacity Optimization (Gateway Server) 11.3, 11.0, 10.710.5, 10.3, 10.0
    •    
    • BMC Performance Assurance for Virtual Servers  9.5, 9.0, 7.5.10, 7.5.00,  7.4.10,  7.4.00,  7.3.00,  7.2.10,  7.2.00
    •    
    • BMC Performance Assurance for Servers  9.5, 9.0, 7.5.00,  7.4.10,  7.4.00,  7.3.00,  7.2.10,  7.2.00
    •   
       
       
        
         
    • Unix
    •    
    • Windows
    •   
       


    ANSWER:

     

    The official requirement is that the BMC TrueSight Capacity Optimization (TSCO) Gateway Server console version must be greater than or equal to the highest version of TSCO Capacity Agent used to collect data being processed by that console. This rule prevents the possibility of experiencing some sort of unexpected or unsupported compatibility issue. Running a console version greater than or equal to the version of Perform that collected the data is the only way the product is tested by the Quality Assurance group at BMC Software.

    One reason for this requirement is that the internal UDR file format can change from major version to major version (e.g. 7.2.xx to 7.3.00 or 7.3.00 to 7.4.xx ) which will cause the older console to be unable to process newer data - as it will not recognize the data format.

    The TSCO Gateway Server console is 'backwards compatible' so it will be able to process data collected by any supported version of the TSCO Agent. Thus, a TSCO 10.5 Gateway Server version 10.5.00 console can process TSCO Agent version 9.5, 10.0, or 10.3 data, but a TSCO Gateway Server version 9.5 console would not be supported processing data collected by TSCO version 10.3 or 10.5 Capacity Agent.

    For example, as an example of a known incompatibility, running BPA version 7.5.00 data through the BPA version 7.4.00 console would not be a supported configuration of the BMC Performance Assurance (BPA) product. The BPA version 7.4.00 console does not officially support processing BPA version 7.5.00 data. The BPA version 7.4.00 console has never been tested against BPA version 7.5.00 data and it is not known what problems you may encounter. One example of a possible problem is that the BPA version 7.4.00 console expects the File System size and bytes consumed to be reported as a 32-bit value but in BPA version 7.5.00 data it will be a 64-bit value. That means it is likely that your File System size and utilization data will be reported as 0 when BPA version 7.5.00 data is processed through a BPA version 7.4.00 console. There could be other problems like this for any metric being reported in the data which is why this is an unsupported and strongly discouraged configuration.

      
        
      
      In BPA 7.5.10 and later the user may see the following warning when attempting to process agent data that is newer than BPA console data: 
      
        
      
      "Thu Mar 28 00:09:42 2013, best1analyze-W-UNSUPPTREL, Analyze release 7.5.10 does not support data collected with release 9.0.00 from xxxxxxx". Where xxxxxxx is the host name.
      

    Q: How does this related to the TSCO Application Server/ETL Engine version?

    The TSCO Gateway Server VIS parser ETL compatibility with particular TSCO Gateway Server versions is generally documented in the TSCO Product Documentation. 

    For example, for TSCO 11.3.01 there is a 'Supported versions' table that describes the TSCO Gateway Server versions and their level of support by the VIS parser ETL: 
        https://docs.bmc.com/docs/display/btco113/TrueSight+Gateway+Server+ETL+module

    Related Products:  
       
    1. BMC TrueSight Capacity Optimization
    2.  
    3. BMC Performance Assurance for Servers
    4.  
    5. BMC Performance Assurance for Virtual Servers
    6.  
    7. BMC Performance Assurance for Servers
       Legacy ID:KA317998

     


    Article Number:

    000030268


    Article Type:

    FAQ/Procedural



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