How to Grant BMC and/or Salesforce Access to your Org to Investigate Complex Issues.

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    This document contains official content from the BMC Software Knowledge Base. It is automatically updated when the knowledge article is modified.


    PRODUCT:

    Remedyforce Service Desk


    COMPONENT:

    Remedyforce Spring 12



    QUESTION:


    ANSWER:

     

     

    How to Grant BMC and/or Salesforce Access to your Org to Investigate Complex Issues.

     

     

     

    Please do the following:

     

     

     

         1. Log into SFDC | Click your username | Click Setup.

     

    2. Under Personal Setup Click  My personal information | Click Grant Login Access.

     

    3. Click the drop down for Access duration by for the Salesforce.com Support record.

     

    4. Select 1 week.

     

    5. Click the drop down for Access duration by for the BMC Support record.

     

    6. Select 1 week.

     

    7.   Click Save.

     


    Article Number:

    000001040


    Article Type:

    FAQ/Procedural



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