BMC Helix Remedyforce - How to Add a Picklist Field to a Remedyforce Request Definition (Service Request).

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    PRODUCT:

    BMC Helix Remedyforce Service Desk



    QUESTION:

    How to Add a Picklist Field to a Remedyforce Request Definition (Service Request).


    ANSWER:

    How to Add a Picklist Field to a Remedyforce Request Definition (Service Request):
    1. Click Remedyforce Administration | Click Configure Application | Click Request Definitions
    2. Open Corresponding Request Definition
    3. Click Input Tab
    4. Click Response Type | Select Picklist.
    5. Enter a value for Input/Prompt
    6. In the Picklist values enter the values in the format "Display Value","Stored value" example:
    "IPhone","iPhone"
    "Samsung","Samsung"
    7. Click Add | Click Required (If desired) | Click Save | Click Ok
    8. Click Fulfillment
    9.  Select a value for the Select Template dropdown
    10. In the Prompt/Question section Select the newly created prompt | Select the corresponding field in the Map to Template Field | Click Map Input to Field | Click Save | Click Ok.
    11. Go to Self Service | Open the Service Request | Verify the new prompt is on the form.
     


    Article Number:

    000125833


    Article Type:

    FAQ/Procedural



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