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MyIT Digital Workplace
-Login with MyIT admin user
-Open MyIT Admin console
-Open Service request
-SRD are localized and online in the SRM
-When user logs in to MyIT UC the popular service request are visible
-However when user logs in to Admin console-service request section no SRD or SRD categories are visible
-When user click on “Support” in “View All” in UC no SRD is visible
-From F12 Developer logs we investigated that only two navigational categories were present in the response
-Further investigating these we found that the two visible categories are the only one in active state AND have locale en
-Then we created one new SRD and created localized category for it and localized version of the SRD
-We were able to see this SRD in myit UC and myit Admin console
-In QA customer had no Category_Locale set at all on the categories
-We deleted all localized categories using the SRM:Categories_DispProp form.
-After this user was able to see SRD and navigational categories in MyIT UC and in MyIT Admin console